Update Your Uber Documents

Your Registration is Expiring Soon

This is the text message I kept getting from Uber for the past few weeks.

I didn't really need it. I keep electronic diaries for this sort of stuff and I knew my registration expired on August 6, so I was set up to renew it on August 2.

I knew that Uber can access the Transport and Main Roads site, so I assumed that since they were smart enough to know my rego and CTP were due, they'd be smart enough to know that it had been renewed.

Which it was - on August 2, as planned.

Sorry, You Can't Drive

I often go out around 7:45 am on a Monday, as I'm likely to pick up an airport run. Around $40 for a pleasant 30 mins on the motorway.

But when I tried to this morning, the Uber app wouldn't connect me.

More...

Why?

Because of my expired registration.

Even though it had been renewed.

The Uber app automatically loaded the camera so I could photograph and upload my Certificate of Registration.

No Registration Certificate

One little problem here. Transport and Main Roads in Queensland doesn't issue registration certificates.

So I logged onto the website and, after jumping through hoops to prove I was actually who I said I was, managed to print off a certificate of registration.

Photographed and uploaded it.

The document on the Uber app changed to Pending Approval.

So I waited.

And waited.

And eventually...

The document annotation changed back to Missing.

So I went through the whole process again.

And exactly the same thing happened.

Phone Help

By now it was 10:00am, so Uber phone help was firing up.

I rang 1300 091 272, worked my way through a reasonably simple menu and got onto a support person.

After I explained the situation, he got onto the Transport and Main Roads website, verified that my registration had indeed be renewed and had me back on the air within a couple of minutes.

When I asked why this hadn't happened automatically when I submitted the photo, I was told it was because the registration certificate supplied by the department didn't include all the required information!

I mean, how hopeless is that system?

The Takeway

Aside from the many, many ways that whole system could be improved, the takeaway is this:

If you have a document coming up for renewal, renew it in advance, get a copy, upload it to Uber and then phone them if there's any issues.

That way, you might avoid being cut off like I was.

mm

Phil Lancaster

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