Your Registration is Expiring Soon
This is the text message I kept getting from Uber for the past few weeks.
I didn't really need it. I keep electronic diaries for this sort of stuff and I knew my registration expired on August 6, so I was set up to renew it on August 2.
I knew that Uber can access the Transport and Main Roads site, so I assumed that since they were smart enough to know my rego and CTP were due, they'd be smart enough to know that it had been renewed.
Which it was - on August 2, as planned.
Sorry, You Can't Drive
I often go out around 7:45 am on a Monday, as I'm likely to pick up an airport run. Around $40 for a pleasant 30 mins on the motorway.
But when I tried to this morning, the Uber app wouldn't connect me.
Because of my expired registration.
Even though it had been renewed.
The Uber app automatically loaded the camera so I could photograph and upload my Certificate of Registration.
No Registration Certificate
One little problem here. Transport and Main Roads in Queensland doesn't issue registration certificates.
So I logged onto the website and, after jumping through hoops to prove I was actually who I said I was, managed to print off a certificate of registration.
Photographed and uploaded it.
The document on the Uber app changed to Pending Approval.
So I waited.
The document annotation changed back to Missing.
So I went through the whole process again.
And exactly the same thing happened.
By now it was 10:00am, so Uber phone help was firing up.
I rang 1300 091 272, worked my way through a reasonably simple menu and got onto a support person.
After I explained the situation, he got onto the Transport and Main Roads website, verified that my registration had indeed be renewed and had me back on the air within a couple of minutes.
When I asked why this hadn't happened automatically when I submitted the photo, I was told it was because the registration certificate supplied by the department didn't include all the required information!
I mean, how hopeless is that system?
Aside from the many, many ways that whole system could be improved, the takeaway is this:
If you have a document coming up for renewal, renew it in advance, get a copy, upload it to Uber and then phone them if there's any issues.
That way, you might avoid being cut off like I was.