Ten FAQs

The Apology

Abject Apology

As emailed to our client base, this is an apology for my absence from Rideshare Guy Australia.

In that time, there have been a number of emails and comments from you that have been left unanswered.

All of these will now be addressed as FAQs (Frequently Asked Questions) 10 at a time. In some cases, my response will be too late. I'm very, very sorry if that's the case.

In all cases, greetings have been removed for clarity and client names for privacy.

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10 FAQs

Q:

Firstly thank you for informative website. It's been really helpful with lots of useful information. Well done.

I have completed all the formalities to become a driver and I have been cleared to start driving in NSW. As I live on the border of NSW/QLD this presents me with a few problems. According to my information I can pick up in NSW and drop off in QLD but can't pickup in QLD. The driver app doesn't seem to work for me in QLD. Does this mean once I cross the border into QLD that the app won't work? For example, I pick up a fare in NSW to Gold Coast Airport (which is half in NSW and half in QLD) I can't get a fare back to NSW? The final question. I haven't started driving yet because of health issues. Could UBER delete me if I don't start driving for several months? Thank you for your advice.

A:

That’s correct. You can’t pick up in Queensland unless you’re registered as an Uber driver in Queensland (a very expensive process).

And no, Uber won’t delete you because you haven’t been active.

Q:

Hey thanks guys. I downloaded the log book and unfortunately it work on my Samsung5 also downloaded excel onto phone however still cant make it work. Any suggestions would be most gratefully received. Your content and helpful hints are very much appreciated. I am about to start ubering by this weekend in Sunshine Coast all being well.

A:

I don’t have any experience using Excel on a phone unfortunately. The screen would be too small for me to use and the lack of a proper keyboard would drive me mad. Do you have access to a desktop or laptop at all? That’s what you really need.

Also there’s a later version of the Income and Expenses spreadsheet at https://rideshareguy.com.au/resources/income-and-expenses-spreadsheet/

Q:

Take a look at https://nuxn.com/, talk about it on your website. Thanks!

A:

Looks like a great music site. Presumably, you can create your own playlist and then play it through your phone?

Q:

Having recently heard, that Uber, doesn’t want to pay it’s share of the GST , makes me Angry and sickens me in the stomach!!!

A:

When Uber created an Australian company last year (2018) it started paying GST.

Q:

I am new to using your spreadsheet. I have so far entered in the fuel cost. I have started to now enter the income but and confused as in the video you said you need to add the income and the service fee amount on the income side. Then on the expenses state the Uber service fee.

I use flex pay often so do I need to do a daily entry of the Uber payments to my bank account?

Below I have cut and paste a partner statement. What amount do I put in the income section and what amount in the expenses section? I am also copied in my spreadsheet so if you can check I am filling in in correctly before I go any further.

Thank you

A:

You enter all the expenses to do with using your car to earn an income. As well as the obvious ones like fuel and registration, there are depreciation and interest charges on the finance. Then you apply the percentage of business use that was calculated from your vehicle log spreadsheet. This is done automatically when you enter this percentage in the column provided.

The “correct” way to handle income is to enter the total of your net income + Uber charges from their invoice into the Income column and the Uber charges in the appropriate Expenses column, with GST calculated for each.

However, this is arithmetically the same as just entering your net amount in the Income column and ignoring the Uber charges, so that’s what I do. But I keep the Uber invoices filed in case my accountant wants to do it differently come tax time.

Disclaimer: I’m not an accountant and this is not tax advice. I’m just telling you what I do. You should seek your own independent advice.

Q:

To Clarify the "uber service fee" is the commission they take from the drivers?

A:

Yes.

Q:

Hi Phil & Sam, I had a similar experience with the app directing me to a destination & when I got there the house number given was a demolition site. I waited for a while with no show. I cancelled the ride & started heading off only to get a call from the same rider stating he was waiting for me 3 streets away. The app sent me straight to him this time. Frustrating to say the least.

A:

Yes, whenever they make a change, it goes through teething problem. And often, they seem to be the integration between the GPS part and the rest.

Q:

Hi, It's been 4th month since I started UberEats and I have registred for GST. BUt I haven't lodged Activity Statement yet. Should I lodge it or it only works for Uberx?

A:

The BAS is required for any business (and you are a business, even if a sole trader) that is creating an income. If you’re in the 4th month, you should lodge it ASAP. They don’t mind if you pay late, but they like the BAS lodged on time.

Q:

It is my third day as an Uber driver here in Rockhampton. Loving all your tips by the way. Anyway, had my first experience of what NOT to do today. I picked up a rider from his home to take him to the shopping centre just up the road. Only around 3 minutes away. Anyway, he said he was just ducking in to pick something up from the smoke mart & would be straight out again & would I wait for him to take him back home. I thought, ok I can do 5 minutes. Not knowing exactly how this worked, I waited for him to return. He came out with a laptop he had picked up that had been repaired together with a hot chook & coleslaw. I dropped him back home & signed off the fare at 20 minutes. A total of $9.18. Wow! Lesson learned....

A:

You do get paid for wait time, but it’s not much. As long as it doesn’t happen too often, I’d just suck it up. The alternative is to tell him you’re not allowed to wait, but he’ll have no trouble getting an Uber when he’s ready to get going again.

Q:

looking to start driving is it still I go where to work for myself ?
Best company to use to BUY / Lease Car from
Where on Sunshine Coast QLD can I go to meet & get all Uber Drive information from ?

A:

I’m sorry but I have no knowledge of where to buy or lease a car from.

Uber are no longer doing the meet-ups for new drivers that they used to. But if you Google Uber Sunshine Coast you should be able to find some local knowledge and maybe even a meeting.

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