Tag Archives for " Uber Rider Education "

How to Pickup

Become a Passenger Pickup Expert

How to Pickup

What kind of a driver are you? Have you mastered the most important thing that we do, the passenger pickup? There  can be so many complications: Passenger’s not ready. Bus zones. Double parking. These are the things that we’re going to cover in this video.

Stick around because, at the end of the video, he's going to share with you the number one tool we have to become an expert at the passenger pickup. Scroll to the video transcript below to read the points covered in the video.

This video is from a US based driver, so you can ignore references to Lyft.

And when he talks about planning your pickup so that your passenger is on the right, that's because they drive on the right side of the road. For here, it's on the left, of course.

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Protect Your Uber Rating

A Good Uber Rating is a Valuable Asset

Uber Rating Display

Your passengers are invited to rate you from 1 star to 5 but are not obligated to do so.

Your Uber rating is the average of your last 500 ratings. It's a valuable asset.

I'm often surprised at the number of passengers who mention my rating when I pick them up. Some have even read the previous passenger comments.

I believe that a good rating makes it more likely that your current passenger will also give you a good rating. So it becomes a self-proliferating thing.

What's the advantage of a good rating?

For one thing, it makes a rider less likely to cancel and more likely to be looking forward to a good experience.

But also there have been hints that the new Uber driver app to be rolled out towards the end of the year will reward drivers with better ratings in some way.

Not with cash, unfortunately, but with something like a higher priority on better trips. We'll just have to wait and see.


How to Get and Keep a Good Rating

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What Would You Do?

Angry Rideshare Car

I had something happen last Sunday that I hadn't come across before. I don't think I handled it properly and wondered what others think. Please leave your opinion in the Comments section below.

First of all, I live in a holiday destination (Noosa) and so weekends are usually busy.

There's a roundabout into Hastings Street, the Noosa Heads main drag. Traffic moves slowly but constantly around it and into Hastings Street. There's nowhere to stop, but as long as your rider is visible and clearly signals you, you can switch your hazards on and pick them up. The drivers behind will wait patiently. And yes, it's different in Sydney and Melbourne.

There's a taxi zone with space for around 5 cabs just before the roundabout.

Now let me say up front I totally sympathise with taxi drivers' objections to Uber drivers using taxi zones. Taxi licences are expensive and have indirectly paid for the construction of that infrastructure. They own it and no one else, but particularly a competitor, has the right to use it.

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Should I Upgrade My Car to UberSelect?

I received an email from RideshareGuy reader Andrew Stimson asking:

"I am trying to find info on Uber Select, preferably in QLD (I am on the Gold Coast). I would really like to know the percentage of rides I could expect for Select. I have rung Uber but they don't know so it is difficult making a decision whether to buy a more expensive car.
Thanks."

As this is a question others may have, I thought I'd post both the question and my reply here.

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Ask the Uber Driver: How Do I Book an Uber Ride?

Uber Riders Expect You to Know It All

This is the first post in a series about how to use the Uber Rider app. That's right, not the Uber Driver app. We've already covered a lot about the Uber Partner/Driver app, because it's the one you use all the time.

But we find Uber riders frequently ask questions about using the Rider app and it enhances your reputation (which may translate into a 5 star rating) if you can answer accurately and confidently.

Book an Uber Ride in Advance

Step 1 - Request a Ride

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