Tag Archives for " Uber Ratings "
The previous version of the Uber Driver App showed you your rating, but not how it was calculated.
So you had no idea of how many different star ratings you had and so no idea of how vulnerable you were.
The new Uber Driver App gives you this detail.
Tap your profile image in the upper right corner of the main screen. You'll see three buttons, labelled Earnings, Profile and Account.
The Profile button will have your picture above, along with your current rating. Tap it and it will show you your image and rating again, plus your total number of trips and how long you've been an Uber driver.
You can also click the Add Details button to add more personal details that your riders can access if they wish to do so.
Click the rating itself underneath your image to see the breakdown of individual ratings. Your current Uber Driver rating is calculated from your last 500 rated trips.
I used the new Uber Driver App for the first time this morning for 5 trips spread over 4 hours, for a total of $112.28.
Overall, I liked it, although as I indicated in the previous post, the differences are more superficial than substantial.
However, I believe that there has been a substantial rewrite of the underlying code.
That should make rolling out new features in the future easier, quicker and more reliable.
Two features that have been in overseas versions of the Uber Driver App for a long time, for example, are provision for tipping (which also requires an update to the Uber Rider App) and showing what your position is in an airport queue. Love to see both of those here soon!
Here are some screenshots of various aspects of the new Uber app, with my brief take on each one.
When you select the Driver App, you see a nice clean interface, with a GO button that you tap to go online.
An improvement on the previous slider.
The first question to ask is "Does a good rating matter?"
And the answer is "Yes, it certainly does."
I've had many passengers comment favourably on my 4.98 star rating, so they have certainly noticed it when they've called for an Uber ride and I've responded.
I believe that it makes them less likely to cancel, more likely to be favourably disposed towards me before I even pick them up and therefore more likely to give me another 5 star rating.
And... When (If?) (a little information from Uber would be great here) we ever get the tipping option in Australia, I believe a good rating will increase the chances of being tipped.
Although this article is about what you should be doing to get and keep your good rating, the first exercise is to monitor your existing rating and delve a little deeper into where it's coming from.
So for starters, tap "RATINGS"at the bottom of the Uber Partner App display to see your STAR RATING, CONFIRMATION RATE and CANCELLATION RATE.
Make a note of your STAR RATING. It's calculated on your last 500 rated rides and it's the measure you're wanting to improve.
It's believed that Uber will consider removing drivers with a rating of less than 4.6. I don't know if this is true or not.
Today we have a guest post from Rick S. of Baltimore, MD. Rick has a great attitude toward driving, and he shares his thoughts on making driving a pleasant experience for everyone, including other drivers.
In the article below, Rick shares why rideshare driving is more than just one driver’s individual experience – it’s the sum of all drivers’ experiences. If you’re wondering why you received a bad rating or no tip from a passenger, Rick reminds us that other drivers also play a part in making ridesharing positive for passengers. Rick explains why multiple positive interactions for riders is important, and how providing the best experience you can makes it better for all drivers.
Have you ever thought about how rideshare driving is more than the sum of its parts (aka drivers)? Have you ever considered how other drivers’ interactions with passengers could affect your interactions with passengers? The driving experience is somewhat like selling life insurance (which I did years ago). Here’s an illustration:
Your passengers are invited to rate you from 1 star to 5 but are not obligated to do so.
Your Uber rating is the average of your last 500 ratings. It's a valuable asset.
I'm often surprised at the number of passengers who mention my rating when I pick them up. Some have even read the previous passenger comments.
I believe that a good rating makes it more likely that your current passenger will also give you a good rating. So it becomes a self-proliferating thing.
What's the advantage of a good rating?
For one thing, it makes a rider less likely to cancel and more likely to be looking forward to a good experience.
But also there have been hints that the new Uber driver app to be rolled out towards the end of the year will reward drivers with better ratings in some way.
Not with cash, unfortunately, but with something like a higher priority on better trips. We'll just have to wait and see.
When I first saw this post from our sister site in the U.S., I thought it would be about someone bending your fender or scratching your door in a car park, but it's not. It's about the passenger who gives you a low Uber rating after you've dropped them off.
Now I don't personally relate to any of the stories in this post. I currently have a 4.96 star rating and defend it jealously. While I like to think my rating is because I'm a really nice guy, I also understand it's partly because I drive in a really nice area. The Queensland Sunshine Coast is populated by really nice people.
But I thought the "Who Dinged Me?" post from therideshareguy.com was pretty funny but nonetheless contained some valuable insights.