Tag Archives for " Uber Queensland "

More Uber Driver FAQs

A Recent Email

We received this email from a new driver recently and thought others might benefit from the questions and answers.


G’day Phil and Sam,

Thanks for all the helpful hints.

Being a relatively new Uber boy on the block, around 6 weeks on the Sunshine Coast – south end – I have some questions that I am hoping you can answer for me:

  • The Sticky Uber signs are not very sticky and keep falling down. Any suggestions?
  • How does the “call centre” work. When you get a ping, are other Uber drivers getting the same ping or is it just you?
  • I dropped a rider off at Mooloolaba last weekend. A guy was just standing there and sat down and said could I take him to Sippy Downs. I said yes but you will need to book the ride. He booked the ride and it was accepted by another nearby Uber Driver so he cancelled. It then came up on my phone and I accepted it. How does that happen?
  • The Uber GPS system could be improved.
  • I was in Mooloolaba this morning and for 30 minutes I kept seeing the message: “You are in a busy area, expect trips soon!” I got nothing! WTF?
  • How do I register to pick up riders at Sunshine Coast Airport and Brisbane Airport after doing drop off’s?

Guys, I hope you can help.

Many thanks and much appreciated.


Hi,

Answering in order.

  1. I just leave mine on all the time and don’t have any problem. Just contact Uber and ask them to send you new ones.
  2. By Call Centre, do you mean Uber help? If so, call 1300 091 272, work through the menu and you’ll get onto someone to ask. They’re not on deck until 10:00am though.
  3. Presumably because the GPS doesn’t measure time and distance all that accurately. Exactly the same thing happened to me (just once) in the Maroochydore Plaza shopping centre car park. The rider was sitting in the passenger seat at the time!
  4. The Uber nav drives me mad. Often, it works perfectly, but other times it just freezes up or reverts to directions from an earlier ride. You can sometimes fix it by exiting the driver app, turning your phone off and on again and then reloading the driver app.
  5. This is a recent feature and probably still buggy. Maybe it’s only looking at the number of riders, rather than the balance of riders and drivers. It can be useful to have a look at the rider app. If you see yourself centred on screen and surrounded by other drivers, it might be worthwhile moving so that you’re outside them and at least covering one quadrant.
  6. For Sunshine Coast airport, no registration is required. If the Uber driver app is on, you are automatically placed in the queue. Drop off and pickup just like a taxi or a private vehicle. If you want to park and wait for an incoming flight, you can do so by turning left at the big roundabout as you come into the airport. Street parking is free and there’s a great little coffee shop in Cessna Avenue.

    For Brisbane airport, you have to register your e-tag and there are designated pickup and wait zones. You can get all the information at https://pages.et.uber.com/ANZAirportStep1.

Regards

Phil

A Follow-Up Email

Phil,

Many thanks.

In respect to Point 2, I should have been a little clearer. When you get a job or a ping, are you the only one the signal goes to? Or does it go to 2 or 3 drivers and the first one to responds gets the job?

Also, in terms of getting a return trip to Noosa from the Sunshine Coast Airport, do you simply wait for the next arrival to see if you get a job – and what are the percentages of getting a job?

Many thanks,


Hi,

You’re the only one getting the ping. If you decline it (or fail to accept it) then it goes to the next closest driver.

I check the airport website for arrivals and factor in the 20-30 minutes between a plane arriving and the passengers collecting their luggage. I really dislike waiting, so I’ll only do so if the plane has already landed. That said, your chances of getting a job are fairly high. From my experience, around 80%. Of course, you don’t know whether they’re heading North or South until you start the ride, so it won’t necessarily be in the direction of home!

And unfortunately you can't use the option to get trips towards a destination (such as home) while you're in the airport queue.

Cheers

Phil

What Would You Do?

Angry Rideshare Car

I had something happen last Sunday that I hadn't come across before. I don't think I handled it properly and wondered what others think. Please leave your opinion in the Comments section below.

First of all, I live in a holiday destination (Noosa) and so weekends are usually busy.

There's a roundabout into Hastings Street, the Noosa Heads main drag. Traffic moves slowly but constantly around it and into Hastings Street. There's nowhere to stop, but as long as your rider is visible and clearly signals you, you can switch your hazards on and pick them up. The drivers behind will wait patiently. And yes, it's different in Sydney and Melbourne.

There's a taxi zone with space for around 5 cabs just before the roundabout.

Now let me say up front I totally sympathise with taxi drivers' objections to Uber drivers using taxi zones. Taxi licences are expensive and have indirectly paid for the construction of that infrastructure. They own it and no one else, but particularly a competitor, has the right to use it.

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Local Businesses: Still Rocking.

I acknowledged the great service I'd received from two local businesses in a previous post Local Businesses Rock! I recently went back to both of them and again received such excellent service that it's worth highlighting.

Again, I recommend Bridgestone Tyres at 132 Eumundi Road, Noosaville and Sunshine Wheel & Mechanical Repairs at 3 Kelly Court, Buderim.

Bridgestone Tyres Noosaville

Bridgestone Tyres Noosa

It was a rainy Saturday evening and I was taking my last Uber passengers for the day from Hastings St in Noosa Heads to the Tewantin caravan park. I was looking forward to getting home to dinner and a nice bottle of red. The riders were three young ladies whom coincidentally I'd picked up earlier in the day from Tewantin.

About halfway through the trip, we heard a nasty sound coming from the front of the car. I stopped and discovered an almost flat front driver's side tyre.

Fortunately, there was a service station near by so I stopped to pump the tyre, but no luck. The air was leaving at the same rate it was entering.

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More Profit for Uber Drivers Part 2

Uber Increases Fares

New Uber Fares Australia

In a move welcomed by Uber drivers in Australia, Uber has increased its fare structure.

I believe that this will have no impact whatsoever on the number of riders using Uber. Price is about fifth on the list of reasons passengers give me for choosing Uber over other alternatives.

This post documents the new fare structure for other parts of Australia, as advised to us by Uber.

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More Profit for Uber Drivers

Uber Increases Fares

Uber Driving for Money

In a move welcomed by Uber drivers in Australia, Uber has increased its fare structure.

I believe that this will have no impact whatsoever on the number of riders using Uber. Price is about fifth on the list of reasons passengers give me for choosing Uber over other alternatives.

This post documents the new fare structure for the Sunshine Coast in Queensland where I work, but I'll cover other areas in Australia in subsequent posts over the next few days.

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What’s with the Uber Navigation App?

Uber Navigation

There are many things to like about Uber's navigation app.

  • It kicks in automatically as soon as you accept the ride, tells you where the pickup point is in both text and voice and starts directing you to it.
  • Similarly, as soon as you start the trip it tells you where the destination is and starts directing you to it.
  • Directions are clear. "Continue straight through the roundabout", rather than "Enter the roundabout and take the second exit", for example. This is very useful in Noosa, which has 100 roundabouts and just 1 set of traffic lights!
  • The voice is an Aussie female and the volume is governed by your phone's volume control. This means I can set it so that it doesn't interrupt my playlist music and it's like she's talking to me, rather than everyone in the car.

I'll have a separate post on what I consider to be the ideal setup for music and navigation.

Uber Navigation Has Serious Issues

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I’m an Uber Driver: Who Dinged Me?

Uber Driver: Who Dinged Me?

When I first saw this post from our sister site in the U.S., I thought it would be about someone bending your fender or scratching your door in a car park, but it's not. It's about the passenger who gives you a low Uber rating after you've dropped them off.

Now I don't personally relate to any of the stories in this post. I currently have a 4.96 star rating and defend it jealously. While I like to think my rating is because I'm a really nice guy, I also understand it's partly because I drive in a really nice area. The Queensland Sunshine Coast is populated by really nice people.

But I thought the "Who Dinged Me?" post from therideshareguy.com was pretty funny but nonetheless contained some valuable insights.

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New CTP Requirements for Uber Drivers in Qld

Uber Drivers Must Update Their CTP to Class 26

Helping Uber Drivers

Legislation passed by the "we must be seen to be doing something about Uber" Queensland Government means that Uber drivers must upgrade their CTP insurance cover to Class 26 (Booked Hire).

Every driver in Queensland must have CTP insurance. You will have paid the CTP premium with your car registration renewal, but can choose your own insurer from a limited selection.

For example, I'm with RACQ insurance, and the yearly premium of around $350 is added to my registration fee.

Uber Drivers and CTP: When Does This Happen?

You may hear a date of 1 January 2018 being bandied about. Don't be misled.

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Uber Drivers in Qld: New Signage Requirements

New Uber Signage

New Uber Sticker for Uber Drivers in Qld

From 30 October 2017, Uber drivers in Queensland MUST display the new Uber stickers in their vehicles while driving or waiting for Uber riders (in other words, whenever the Uber driver app is on).

Unlike the previous sticker, which displayed the Uber symbol on the rear windscreen, the new stickers clearly show the word "UBER" in upper case.

There are two stickers, exactly the same. One must be affixed to the front passenger side windscreen and the other to the rear passenger side windscreen.

So that if you are looking at your car from the back, both stickers are on the left hand side.

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