Tag Archives for " Uber Driver Support "
I used the new Uber Driver App for the first time this morning for 5 trips spread over 4 hours, for a total of $112.28.
Overall, I liked it, although as I indicated in the previous post, the differences are more superficial than substantial.
However, I believe that there has been a substantial rewrite of the underlying code.
That should make rolling out new features in the future easier, quicker and more reliable.
Two features that have been in overseas versions of the Uber Driver App for a long time, for example, are provision for tipping (which also requires an update to the Uber Rider App) and showing what your position is in an airport queue. Love to see both of those here soon!
Here are some screenshots of various aspects of the new Uber app, with my brief take on each one.
When you select the Driver App, you see a nice clean interface, with a GO button that you tap to go online.
An improvement on the previous slider.
We received this email from a new driver recently and thought others might benefit from the questions and answers.
G’day Phil and Sam,
Thanks for all the helpful hints.
Being a relatively new Uber boy on the block, around 6 weeks on the Sunshine Coast – south end – I have some questions that I am hoping you can answer for me:
Guys, I hope you can help.
Many thanks and much appreciated.
Answering in order.
In respect to Point 2, I should have been a little clearer. When you get a job or a ping, are you the only one the signal goes to? Or does it go to 2 or 3 drivers and the first one to responds gets the job?
Also, in terms of getting a return trip to Noosa from the Sunshine Coast Airport, do you simply wait for the next arrival to see if you get a job – and what are the percentages of getting a job?
You’re the only one getting the ping. If you decline it (or fail to accept it) then it goes to the next closest driver.
I check the airport website for arrivals and factor in the 20-30 minutes between a plane arriving and the passengers collecting their luggage. I really dislike waiting, so I’ll only do so if the plane has already landed. That said, your chances of getting a job are fairly high. From my experience, around 80%. Of course, you don’t know whether they’re heading North or South until you start the ride, so it won’t necessarily be in the direction of home!
And unfortunately you can't use the option to get trips towards a destination (such as home) while you're in the airport queue.
We've published plenty of feedback here from drivers who've suffered from unsatisfactory Uber driver support.
So it's good to be able to report a positive experience.
My own, in this case.
This morning, I picked up one of my favourite fares, from Noosa to the Sunshine Coast airport.
It takes about half an hour. The first half on the very scenic coast road and the second half on a 100 km/hr motorway.
It normally pays around $42. Not bad for an easy half hour drive and I usually pick up a couple of extra rides on the way back.
Except that this time the fare came up as $24.32! In other words, a reduction of 43%. Not acceptable, Uber.
This is the text message I kept getting from Uber for the past few weeks.
I didn't really need it. I keep electronic diaries for this sort of stuff and I knew my registration expired on August 6, so I was set up to renew it on August 2.
I knew that Uber can access the Transport and Main Roads site, so I assumed that since they were smart enough to know my rego and CTP were due, they'd be smart enough to know that it had been renewed.
Which it was - on August 2, as planned.
I often go out around 7:45 am on a Monday, as I'm likely to pick up an airport run. Around $40 for a pleasant 30 mins on the motorway.
But when I tried to this morning, the Uber app wouldn't connect me.
I acknowledged the great service I'd received from two local businesses in a previous post Local Businesses Rock! I recently went back to both of them and again received such excellent service that it's worth highlighting.
Again, I recommend Bridgestone Tyres at 132 Eumundi Road, Noosaville and Sunshine Wheel & Mechanical Repairs at 3 Kelly Court, Buderim.
It was a rainy Saturday evening and I was taking my last Uber passengers for the day from Hastings St in Noosa Heads to the Tewantin caravan park. I was looking forward to getting home to dinner and a nice bottle of red. The riders were three young ladies whom coincidentally I'd picked up earlier in the day from Tewantin.
About halfway through the trip, we heard a nasty sound coming from the front of the car. I stopped and discovered an almost flat front driver's side tyre.
Fortunately, there was a service station near by so I stopped to pump the tyre, but no luck. The air was leaving at the same rate it was entering.
This post is to acknowledge two local businesses that went above and beyond. In Uber terms, 5 stars!
But first, the back story...
Statistically, it would seem probable.
It was certainly the case for me last Friday.