Tag Archives for " Uber Australia "
I don't think that there's any doubt that Uber sees us drivers as the weak link in their business model. They are looking forward to a future where they can eliminate us.
There's no point in resenting that. We have to accept that it's an inevitable part of the future.
A future where advances in technology eliminate the need for a driver, drastically reduce the road toll and bring congestion down to bearable levels.
Followed by Future 2.0, where autonomous flying cars eliminate the road toll, eliminate congestion, return the real estate currently consumed by roads to the public domain and, more than probably, eliminate private car ownership.
After all, why own a car when you can tap a destination on your smart phone and a few minutes later a vehicle drops out of the sky, you get in, it elevates to its assigned level and travels in a straight line to your destination while you listen to music, conference with your colleagues, face time with your friends or relax with a drink.
Guys, it's not that far off!
The previous version of the Uber Driver App showed you your rating, but not how it was calculated.
So you had no idea of how many different star ratings you had and so no idea of how vulnerable you were.
The new Uber Driver App gives you this detail.
Tap your profile image in the upper right corner of the main screen. You'll see three buttons, labelled Earnings, Profile and Account.
The Profile button will have your picture above, along with your current rating. Tap it and it will show you your image and rating again, plus your total number of trips and how long you've been an Uber driver.
You can also click the Add Details button to add more personal details that your riders can access if they wish to do so.
Click the rating itself underneath your image to see the breakdown of individual ratings. Your current Uber Driver rating is calculated from your last 500 rated trips.
I used the new Uber Driver App for the first time this morning for 5 trips spread over 4 hours, for a total of $112.28.
Overall, I liked it, although as I indicated in the previous post, the differences are more superficial than substantial.
However, I believe that there has been a substantial rewrite of the underlying code.
That should make rolling out new features in the future easier, quicker and more reliable.
Two features that have been in overseas versions of the Uber Driver App for a long time, for example, are provision for tipping (which also requires an update to the Uber Rider App) and showing what your position is in an airport queue. Love to see both of those here soon!
Here are some screenshots of various aspects of the new Uber app, with my brief take on each one.
When you select the Driver App, you see a nice clean interface, with a GO button that you tap to go online.
An improvement on the previous slider.
Although I'm not doing any Uber driving today, I turned the driver app on to check out something else and discovered I'd been updated to the new Uber driver app overnight.
A quick browse through highlighted some obvious differences, though they seemed to me more along the lines of appearance than significant changes or new features.
At a glance, I couldn't find my 4.99 rating, so I'll be very upset if that's disappeared, along with passenger compliments.
I can't imagine that would be so as it would clearly upset everybody.
I'm planning to do some Uber driving tomorrow, so I'll explore the app thoroughly in the real world and report back on it.
The biggest improvement to me would be if navigation worked properly all the time.
Anyone with experience of the new Uber driver app is invited to leave their comments below.
We received this email from a new driver recently and thought others might benefit from the questions and answers.
G’day Phil and Sam,
Thanks for all the helpful hints.
Being a relatively new Uber boy on the block, around 6 weeks on the Sunshine Coast – south end – I have some questions that I am hoping you can answer for me:
Guys, I hope you can help.
Many thanks and much appreciated.
Answering in order.
In respect to Point 2, I should have been a little clearer. When you get a job or a ping, are you the only one the signal goes to? Or does it go to 2 or 3 drivers and the first one to responds gets the job?
Also, in terms of getting a return trip to Noosa from the Sunshine Coast Airport, do you simply wait for the next arrival to see if you get a job – and what are the percentages of getting a job?
You’re the only one getting the ping. If you decline it (or fail to accept it) then it goes to the next closest driver.
I check the airport website for arrivals and factor in the 20-30 minutes between a plane arriving and the passengers collecting their luggage. I really dislike waiting, so I’ll only do so if the plane has already landed. That said, your chances of getting a job are fairly high. From my experience, around 80%. Of course, you don’t know whether they’re heading North or South until you start the ride, so it won’t necessarily be in the direction of home!
And unfortunately you can't use the option to get trips towards a destination (such as home) while you're in the airport queue.
We've published plenty of feedback here from drivers who've suffered from unsatisfactory Uber driver support.
So it's good to be able to report a positive experience.
My own, in this case.
This morning, I picked up one of my favourite fares, from Noosa to the Sunshine Coast airport.
It takes about half an hour. The first half on the very scenic coast road and the second half on a 100 km/hr motorway.
It normally pays around $42. Not bad for an easy half hour drive and I usually pick up a couple of extra rides on the way back.
Except that this time the fare came up as $24.32! In other words, a reduction of 43%. Not acceptable, Uber.
When a reader posts a question or a comment on the site, everyone has the chance to read it and hopefully benefit from it.
Some of our subscribers prefer to email us direct.
Which is fine of course and we always reply but it does mean that no one else gets the benefit.
So this article is a collection of questions and answers from some of those emails, but without the individual subscribers being identified.
Who knows, maybe a question you've been wondering about is answered here!
This is the text message I kept getting from Uber for the past few weeks.
I didn't really need it. I keep electronic diaries for this sort of stuff and I knew my registration expired on August 6, so I was set up to renew it on August 2.
I knew that Uber can access the Transport and Main Roads site, so I assumed that since they were smart enough to know my rego and CTP were due, they'd be smart enough to know that it had been renewed.
Which it was - on August 2, as planned.
I often go out around 7:45 am on a Monday, as I'm likely to pick up an airport run. Around $40 for a pleasant 30 mins on the motorway.
But when I tried to this morning, the Uber app wouldn't connect me.
The first question to ask is "Does a good rating matter?"
And the answer is "Yes, it certainly does."
I've had many passengers comment favourably on my 4.98 star rating, so they have certainly noticed it when they've called for an Uber ride and I've responded.
I believe that it makes them less likely to cancel, more likely to be favourably disposed towards me before I even pick them up and therefore more likely to give me another 5 star rating.
And... When (If?) (a little information from Uber would be great here) we ever get the tipping option in Australia, I believe a good rating will increase the chances of being tipped.
Although this article is about what you should be doing to get and keep your good rating, the first exercise is to monitor your existing rating and delve a little deeper into where it's coming from.
So for starters, tap "RATINGS"at the bottom of the Uber Partner App display to see your STAR RATING, CONFIRMATION RATE and CANCELLATION RATE.
Make a note of your STAR RATING. It's calculated on your last 500 rated rides and it's the measure you're wanting to improve.
It's believed that Uber will consider removing drivers with a rating of less than 4.6. I don't know if this is true or not.
This was originally posted by Jay Cradeur, a contributor to our sister site in the U.S.
While it specifically references America, the issues it raises are probably universal. Let us know what you think in the comments.
Incidentally, I (Phil) once had a similar experience to the one he describes with the woman stroking his hair with her boyfriend sitting beside her.
The only difference is that I shave my head every morning, so that she was actually stroking bare skin. Quite intimate!