New Uber Driver App

New Uber Driver App

Although I'm not doing any Uber driving today, I turned the driver app on to check out something else and discovered I'd been updated to the new Uber driver app overnight.

A quick browse through highlighted some obvious differences, though they seemed to me more along the lines of appearance than significant changes or new features.

At a glance, I couldn't find my 4.99 rating, so I'll be very upset if that's disappeared, along with passenger compliments.

I can't imagine that would be so as it would clearly upset everybody.

I'm planning to do some Uber driving tomorrow, so I'll explore the app thoroughly in the real world and report back on it.

The biggest improvement to me would be if navigation worked properly all the time.

Anyone with experience of the new Uber driver app is invited to leave their comments below.

Thanks.

More Uber Driver FAQs

A Recent Email

We received this email from a new driver recently and thought others might benefit from the questions and answers.


G’day Phil and Sam,

Thanks for all the helpful hints.

Being a relatively new Uber boy on the block, around 6 weeks on the Sunshine Coast – south end – I have some questions that I am hoping you can answer for me:

  • The Sticky Uber signs are not very sticky and keep falling down. Any suggestions?
  • How does the “call centre” work. When you get a ping, are other Uber drivers getting the same ping or is it just you?
  • I dropped a rider off at Mooloolaba last weekend. A guy was just standing there and sat down and said could I take him to Sippy Downs. I said yes but you will need to book the ride. He booked the ride and it was accepted by another nearby Uber Driver so he cancelled. It then came up on my phone and I accepted it. How does that happen?
  • The Uber GPS system could be improved.
  • I was in Mooloolaba this morning and for 30 minutes I kept seeing the message: “You are in a busy area, expect trips soon!” I got nothing! WTF?
  • How do I register to pick up riders at Sunshine Coast Airport and Brisbane Airport after doing drop off’s?

Guys, I hope you can help.

Many thanks and much appreciated.


Hi,

Answering in order.

  1. I just leave mine on all the time and don’t have any problem. Just contact Uber and ask them to send you new ones.
  2. By Call Centre, do you mean Uber help? If so, call 1300 091 272, work through the menu and you’ll get onto someone to ask. They’re not on deck until 10:00am though.
  3. Presumably because the GPS doesn’t measure time and distance all that accurately. Exactly the same thing happened to me (just once) in the Maroochydore Plaza shopping centre car park. The rider was sitting in the passenger seat at the time!
  4. The Uber nav drives me mad. Often, it works perfectly, but other times it just freezes up or reverts to directions from an earlier ride. You can sometimes fix it by exiting the driver app, turning your phone off and on again and then reloading the driver app.
  5. This is a recent feature and probably still buggy. Maybe it’s only looking at the number of riders, rather than the balance of riders and drivers. It can be useful to have a look at the rider app. If you see yourself centred on screen and surrounded by other drivers, it might be worthwhile moving so that you’re outside them and at least covering one quadrant.
  6. For Sunshine Coast airport, no registration is required. If the Uber driver app is on, you are automatically placed in the queue. Drop off and pickup just like a taxi or a private vehicle. If you want to park and wait for an incoming flight, you can do so by turning left at the big roundabout as you come into the airport. Street parking is free and there’s a great little coffee shop in Cessna Avenue.

    For Brisbane airport, you have to register your e-tag and there are designated pickup and wait zones. You can get all the information at https://pages.et.uber.com/ANZAirportStep1.

Regards

Phil

A Follow-Up Email

Phil,

Many thanks.

In respect to Point 2, I should have been a little clearer. When you get a job or a ping, are you the only one the signal goes to? Or does it go to 2 or 3 drivers and the first one to responds gets the job?

Also, in terms of getting a return trip to Noosa from the Sunshine Coast Airport, do you simply wait for the next arrival to see if you get a job – and what are the percentages of getting a job?

Many thanks,


Hi,

You’re the only one getting the ping. If you decline it (or fail to accept it) then it goes to the next closest driver.

I check the airport website for arrivals and factor in the 20-30 minutes between a plane arriving and the passengers collecting their luggage. I really dislike waiting, so I’ll only do so if the plane has already landed. That said, your chances of getting a job are fairly high. From my experience, around 80%. Of course, you don’t know whether they’re heading North or South until you start the ride, so it won’t necessarily be in the direction of home!

And unfortunately you can't use the option to get trips towards a destination (such as home) while you're in the airport queue.

Cheers

Phil

Uber Driver Support: A Positive Experience

Uber Driver Support

We've published plenty of feedback here from drivers who've suffered from unsatisfactory Uber driver support.

So it's good to be able to report a positive experience.

My own, in this case.

This morning, I picked up one of my favourite fares, from Noosa to the Sunshine Coast airport.

It takes about half an hour. The first half on the very scenic coast road and the second half on a 100 km/hr motorway.

It normally pays around $42. Not bad for an easy half hour drive and I usually pick up a couple of extra rides on the way back.

Uber Fare Lower than Usual

Except that this time the fare came up as $24.32! In other words, a reduction of 43%. Not acceptable, Uber.

More...

Uber Driver FAQs 1 – 5

When a reader posts a question or a comment on the site, everyone has the chance to read it and hopefully benefit from it.

Some of our subscribers prefer to email us direct.

Which is fine of course and we always reply but it does mean that no one else gets the benefit.

So this article is a collection of questions and answers from some of those emails, but without the individual subscribers being identified.

Who knows, maybe a question you've been wondering about is answered here!

More...

Update Your Uber Documents

Your Registration is Expiring Soon

This is the text message I kept getting from Uber for the past few weeks.

I didn't really need it. I keep electronic diaries for this sort of stuff and I knew my registration expired on August 6, so I was set up to renew it on August 2.

I knew that Uber can access the Transport and Main Roads site, so I assumed that since they were smart enough to know my rego and CTP were due, they'd be smart enough to know that it had been renewed.

Which it was - on August 2, as planned.

Sorry, You Can't Drive

I often go out around 7:45 am on a Monday, as I'm likely to pick up an airport run. Around $40 for a pleasant 30 mins on the motorway.

But when I tried to this morning, the Uber app wouldn't connect me.

More...

7 Things to Do to Get and Keep a Good Uber Driver Rating

Uber Driver Rating

The first question to ask is "Does a good rating matter?"

And the answer is "Yes, it certainly does."

I've had many passengers comment favourably on my 4.98 star rating, so they have certainly noticed it when they've called for an Uber ride and I've responded.

I believe that it makes them less likely to cancel, more likely to be favourably disposed towards me before I even pick them up and therefore more likely to give me another 5 star rating.

And... When (If?) (a little information from Uber would be great here) we ever get the tipping option in Australia, I believe a good rating will increase the chances of being tipped.

Although this article is about what you should be doing to get and keep your good rating, the first exercise is to monitor your existing rating and delve a little deeper into where it's coming from.

So for starters, tap "RATINGS"at the bottom of the Uber Partner App display to see your STAR RATING, CONFIRMATION RATE and CANCELLATION RATE.

Make a note of your STAR RATING. It's calculated on your last 500 rated rides and it's the measure you're wanting to improve.

It's believed that Uber will consider removing drivers with a rating of less than 4.6. I don't know if this is true or not.

More...

Three Discussions to Avoid as an Uber Driver

Uber Drivers Should Avoid These Topics

This was originally posted by Jay Cradeur, a contributor to our sister site in the U.S.

While it specifically references America, the issues it raises are probably universal. Let us know what you think in the comments.

Incidentally, I (Phil) once had a similar experience to the one he describes with the woman stroking his hair with her boyfriend sitting beside her.

The only difference is that I shave my head every morning, so that she was actually stroking bare skin. Quite intimate!

More...
May 26, 2018

We’re In It Together: Providing An Excellent Driving Experience

We're in it together

Today we have a guest post from Rick S. of Baltimore, MD. Rick has a great attitude toward driving, and he shares his thoughts on making driving a pleasant experience for everyone, including other drivers.

In the article below, Rick shares why rideshare driving is more than just one driver’s individual experience – it’s the sum of all drivers’ experiences. If you’re wondering why you received a bad rating or no tip from a passenger, Rick reminds us that other drivers also play a part in making ridesharing positive for passengers. Rick explains why multiple positive interactions for riders is important, and how providing the best experience you can makes it better for all drivers.

Have you ever thought about how rideshare driving is more than the sum of its parts (aka drivers)? Have you ever considered how other drivers’ interactions with passengers could affect your interactions with passengers? The driving experience is somewhat like selling life insurance (which I did years ago). Here’s an illustration:

More...

Protect Your Uber Rating

A Good Uber Rating is a Valuable Asset

Uber Rating Display

Your passengers are invited to rate you from 1 star to 5 but are not obligated to do so.

Your Uber rating is the average of your last 500 ratings. It's a valuable asset.

I'm often surprised at the number of passengers who mention my rating when I pick them up. Some have even read the previous passenger comments.

I believe that a good rating makes it more likely that your current passenger will also give you a good rating. So it becomes a self-proliferating thing.

What's the advantage of a good rating?

For one thing, it makes a rider less likely to cancel and more likely to be looking forward to a good experience.

But also there have been hints that the new Uber driver app to be rolled out towards the end of the year will reward drivers with better ratings in some way.

Not with cash, unfortunately, but with something like a higher priority on better trips. We'll just have to wait and see.


How to Get and Keep a Good Rating

More...

The Uber Driver App: Ways to Improve It

I've taken the start of this post from our sister site in the U.S. Their post was titled "3 ways to improve the Uber app".

I can't use the post as is for three reasons.

1. They mention things that are standard in the U.S. version of the Uber Partner App that we still don't have here! So already they become ways to improve the Uber Driver App here.

2. There are things they don't mention that I think could be improved, so I'm going to use this platform to request them.

3. They talk about Lyft, Uber's major competitor in the U.S. We really need to either see Lyft here in Australia or see one of the locals like SwyftRyd really take off.

What App Improvements Would You Like to See Uber Make?

Improve the Uber Driver/Partner App

While it’s not an increase in pay, a streamlined app with input from drivers could go a long way to improving the driver experience. Today, RSG contributor Jay Cradeur shares his perspective on Uber app improvements that would improve the driving experience, making it safer and and easier for drivers. Do you agree with these improvements or have suggestions of your own? Let us know in the comments!

Recently I shared improvements I would like to see in the Lyft app. I focused on Lyft first, primarily because I drive for them and am most familiar with the Lyft app. However, in order to give a balanced perspective, I’ve been driving solely for Uber. This actually has been a pretty good thing, with a weekly return of $1,451.86.

More...