Category Archives for "Uber Rider"
Uber passengers who habitually arrive drunk, throw up in the car, leave their trash behind and generally disrespect their drivers and their driver's car may soon get the boot.
The ride-hailing company announced Tuesday that riders with ratings that are “significantly below average” may lose access to the app, part of a rollout of the company’s updated community guidelines, which riders must abide by to continue using the service.
This article first appeared in maximumridesharingprofits.com.
Most passengers who climb into our cars are polite, but what should we do when a passenger gets angry? It’s important to protect ourselves and enforce our own rules, all while giving good customer service.
It's useful to hear how other people deal with this issue, and Dylan over at The RideShare Hub recorded a video that shares his methods for dealing with angry passengers. Take a look, then scroll to the video transcript to read the points he covers.
I had something happen last Sunday that I hadn't come across before. I don't think I handled it properly and wondered what others think. Please leave your opinion in the Comments section below.
First of all, I live in a holiday destination (Noosa) and so weekends are usually busy.
There's a roundabout into Hastings Street, the Noosa Heads main drag. Traffic moves slowly but constantly around it and into Hastings Street. There's nowhere to stop, but as long as your rider is visible and clearly signals you, you can switch your hazards on and pick them up. The drivers behind will wait patiently. And yes, it's different in Sydney and Melbourne.
There's a taxi zone with space for around 5 cabs just before the roundabout.
Now let me say up front I totally sympathise with taxi drivers' objections to Uber drivers using taxi zones. Taxi licences are expensive and have indirectly paid for the construction of that infrastructure. They own it and no one else, but particularly a competitor, has the right to use it.
It happens to all of us at one time or another.
A rider calls for an Uber, you accept the ride, head out to the pickup address and then the rider cancels.
You wonder what the heck happened?
Did they press the Uber app and proceed to confirm and then remember they actually meant to send a text to Aunt Bessie?
Did they take a good look at your face on the acceptance confirmation and decide they didn't want to ride with you?
Or was there a genuine unforeseen emergency that was a legitimate reason for cancelling the ride?
Unfortunately, we never get to know.
And from my experience, we rarely get the cancellation fee either, because the rider has a whole 5 MINUTES to cancel without penalty.
This morning, I was in a good position to pick up an airport ride. Two hours before a scheduled flight from Sunshine Coast airport to Melbourne, parked outside the Sofitel resort hotel.
This is really part of the general question of how is the Uber fare calculated. Is it based on the time and distance from the pickup point to the destination entered by the rider or on the actual time taken and distance travelled?
First up, be aware that the rider has been given a fare estimate based on the details entered.
But it's just that - an estimate.
The actual fare will be calculated on the distance actually travelled and the actual time taken.
We've all had the passenger who asks "Can we pick up a friend on the way?" It doesn't matter whether it's on the way, or out of the way, you'll still get paid for it.
In fact, I use it as an opportunity to be Mr Nice Guy and increase the likelihood of a 5 star rating. I always say something like "Absolutely. No problem at all" adding the passenger's name to the end, if I remember it. Which I usually do, because I've memorised the rider's name when I accepted the ride and greeted them by name when I picked them up.
The other thing that can happen is that you reach the destination, perhaps a liquor outlet or a supermarket, and your rider asks you to wait and then take them back home again.
What should you do?
This is the first post in a series about how to use the Uber Rider app. That's right, not the Uber Driver app. We've already covered a lot about the Uber Partner/Driver app, because it's the one you use all the time.
But we find Uber riders frequently ask questions about using the Rider app and it enhances your reputation (which may translate into a 5 star rating) if you can answer accurately and confidently.
A few days ago, we posted 5 Things Uber Drivers Wish Uber Riders Knew, totally from our own experience here in Australia. Coincidentally, John Ince, a senior contributor to our sister site in the U.S., created a post that covers some similar (and additional) issues from his own American experience.
We present a slightly amended version here.
If you’ve been driving rideshare long enough, you’re bound to have encountered a few frustrations as a driver. From the distracting, like technological glitches, to the mildly annoying, like some passenger music preferences, we all have a list of frustrations. Today, senior RSG contributor John Ince highlights his biggest frustrations as a driver. Agree with these, or have a list of your own? Let us know in the comments!
4 is not a good rating. It's not like your company's ratings of employee performance, where 4 is Outstanding and 5 is Walks on Water. For Uber, 5 means it was a good ride with no major problems. 4 is so bad that a driver with an average rating of 4.7 or less risks being disqualified from driving by Uber.
I've heard of a rideshare car that has a chart taped to the back of the front passenger seat: "The Rating System Explained."
5 stars: Got me where I needed to go.
4 stars: This driver sucks, fire him slowly. Too many of these and I may end up homeless.
3 stars: This driver sucks so bad I never want to see him or his lousy car again.
2 stars: The car is filthy and dangerous and the driver was doing 180 in a 60 zone.
1 star: I was threatened with violence and then physically assaulted.
Uber is introducing a facility for riders to select a reason for their rating and have assured drivers that poor ratings for reasons outside their control (surge, roadworks etc.) will be disregarded.
Uber’s cleaning fees are meant to reflect the cost of cleaning. They are not meant to be punitive, nor are they meant to reflect the cost of downtime caused by the incident. They only exist to compensate you for the cost of cleaning.
My personal opinion is that if I do the cleaning myself, I should still be compensated the same amount. Sam the Uber driver is being given a cleaning fee so that he can pay Sam the car cleaner (himself) the cost of cleaning the car.
If I can just run my hand across the seat and sweep off a little dirt or even a few crumbs, I don’t say the sky is falling and ask for a cleaning fee. But if I have to open my boot and get out my cleaning supplies, then yes. I cleaned. The cleaning fee applies. That’s my story and I’m sticking to it. If it takes me off the road for any period of time, it’s justified.
Most of us, at one point or another, have been a rider in an Uber. Once you’ve started driving, and take a ride as a passenger, the dynamic is very different. A driver’s mindset when riding, mine at least, turns to a critique of the car quality, friendliness of the driver, checking for water and mints, and anything else I can compare with how I do things. As much as this driver is my colleague in a sense, they are also the competition because the more drivers there are, the less rides there are to go around.