Category Archives for "Uber Rider Education"
Uber passengers who habitually arrive drunk, throw up in the car, leave their trash behind and generally disrespect their drivers and their driver's car may soon get the boot.
The ride-hailing company announced Tuesday that riders with ratings that are “significantly below average” may lose access to the app, part of a rollout of the company’s updated community guidelines, which riders must abide by to continue using the service.
This article first appeared in maximumridesharingprofits.com.
Most passengers who climb into our cars are polite, but what should we do when a passenger gets angry? It’s important to protect ourselves and enforce our own rules, all while giving good customer service.
It's useful to hear how other people deal with this issue, and Dylan over at The RideShare Hub recorded a video that shares his methods for dealing with angry passengers. Take a look, then scroll to the video transcript to read the points he covers.
I had something happen last Sunday that I hadn't come across before. I don't think I handled it properly and wondered what others think. Please leave your opinion in the Comments section below.
First of all, I live in a holiday destination (Noosa) and so weekends are usually busy.
There's a roundabout into Hastings Street, the Noosa Heads main drag. Traffic moves slowly but constantly around it and into Hastings Street. There's nowhere to stop, but as long as your rider is visible and clearly signals you, you can switch your hazards on and pick them up. The drivers behind will wait patiently. And yes, it's different in Sydney and Melbourne.
There's a taxi zone with space for around 5 cabs just before the roundabout.
Now let me say up front I totally sympathise with taxi drivers' objections to Uber drivers using taxi zones. Taxi licences are expensive and have indirectly paid for the construction of that infrastructure. They own it and no one else, but particularly a competitor, has the right to use it.
This is really part of the general question of how is the Uber fare calculated. Is it based on the time and distance from the pickup point to the destination entered by the rider or on the actual time taken and distance travelled?
First up, be aware that the rider has been given a fare estimate based on the details entered.
But it's just that - an estimate.
The actual fare will be calculated on the distance actually travelled and the actual time taken.
We've all had the passenger who asks "Can we pick up a friend on the way?" It doesn't matter whether it's on the way, or out of the way, you'll still get paid for it.
In fact, I use it as an opportunity to be Mr Nice Guy and increase the likelihood of a 5 star rating. I always say something like "Absolutely. No problem at all" adding the passenger's name to the end, if I remember it. Which I usually do, because I've memorised the rider's name when I accepted the ride and greeted them by name when I picked them up.
The other thing that can happen is that you reach the destination, perhaps a liquor outlet or a supermarket, and your rider asks you to wait and then take them back home again.
What should you do?
I received an email from RideshareGuy reader Andrew Stimson asking:
"I am trying to find info on Uber Select, preferably in QLD (I am on the Gold Coast). I would really like to know the percentage of rides I could expect for Select. I have rung Uber but they don't know so it is difficult making a decision whether to buy a more expensive car.
As this is a question others may have, I thought I'd post both the question and my reply here.
This is the first post in a series about how to use the Uber Rider app. That's right, not the Uber Driver app. We've already covered a lot about the Uber Partner/Driver app, because it's the one you use all the time.
But we find Uber riders frequently ask questions about using the Rider app and it enhances your reputation (which may translate into a 5 star rating) if you can answer accurately and confidently.