Category Archives for "Uber Driver Ratings"
What about this recent story?
A driver was recently reported as asking his rider for her phone so he could "make a route alteration".
The passenger reported that he did something really quick with the phone and then handed it back to her.
The "really quick" thing that he'd done was to end the trip and give himself a 5-star rating, followed by a generous tip of $100! Now that's taking the self-employment concept a bit too far.
Umm... there is another word for that - it's called stealing.
The previous version of the Uber Driver App showed you your rating, but not how it was calculated.
So you had no idea of how many different star ratings you had and so no idea of how vulnerable you were.
The new Uber Driver App gives you this detail.
Tap your profile image in the upper right corner of the main screen. You'll see three buttons, labelled Earnings, Profile and Account.
The Profile button will have your picture above, along with your current rating. Tap it and it will show you your image and rating again, plus your total number of trips and how long you've been an Uber driver.
You can also click the Add Details button to add more personal details that your riders can access if they wish to do so.
Click the rating itself underneath your image to see the breakdown of individual ratings. Your current Uber Driver rating is calculated from your last 500 rated trips.
The first question to ask is "Does a good rating matter?"
And the answer is "Yes, it certainly does."
I've had many passengers comment favourably on my 4.98 star rating, so they have certainly noticed it when they've called for an Uber ride and I've responded.
I believe that it makes them less likely to cancel, more likely to be favourably disposed towards me before I even pick them up and therefore more likely to give me another 5 star rating.
And... When (If?) (a little information from Uber would be great here) we ever get the tipping option in Australia, I believe a good rating will increase the chances of being tipped.
Although this article is about what you should be doing to get and keep your good rating, the first exercise is to monitor your existing rating and delve a little deeper into where it's coming from.
So for starters, tap "RATINGS"at the bottom of the Uber Partner App display to see your STAR RATING, CONFIRMATION RATE and CANCELLATION RATE.
Make a note of your STAR RATING. It's calculated on your last 500 rated rides and it's the measure you're wanting to improve.
It's believed that Uber will consider removing drivers with a rating of less than 4.6. I don't know if this is true or not.