Category Archives for "Uber Driver Mistakes"

How to Pickup

Become a Passenger Pickup Expert

How to Pickup

What kind of a driver are you? Have you mastered the most important thing that we do, the passenger pickup? There  can be so many complications: Passenger’s not ready. Bus zones. Double parking. These are the things that we’re going to cover in this video.

Stick around because, at the end of the video, he's going to share with you the number one tool we have to become an expert at the passenger pickup. Scroll to the video transcript below to read the points covered in the video.

This video is from a US based driver, so you can ignore references to Lyft.

And when he talks about planning your pickup so that your passenger is on the right, that's because they drive on the right side of the road. For here, it's on the left, of course.

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Uber Driver Gives Himself 5 Star Rating and $100 Tip!

Uber Driver Steals 100 Dollar Tip

I Don't Know Whether to Laugh or Cry

Do I Laugh or Cry

What about this recent story?

A driver was recently reported as asking his rider for her phone so he could "make a route alteration".

The passenger reported that he did something really quick with the phone and then handed it back to her.

The "really quick" thing that he'd done was to end the trip and give himself a 5-star rating, followed by a generous tip of $100! Now that's taking the self-employment concept a bit too far.

Umm... there is another word for that - it's called stealing.

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I’m from the government. I’m here to make things even harder and more expensive.

Coffee in the Car

Are You a Good Driver?

Most rideshare drivers are.

You are more mature than the average, you've been driving longer and you are aware that your income is proportional to your driving ability. As well as your passengers' well-being and safety.

Do You Enjoy a Takeaway Coffee?

Takeaway Coffee

Well, you're gonna have to be careful.

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5 Things That Uber & Lyft Won’t Tell Drivers Before They Sign Up

What do you think new drivers need to know before they sign up to drive, and how does that line up with what Uber and Lyft tells them?

It’s interesting to look at the gap between the realities of rideshare and the messaging we get from Uber & Lyft advertisements. Dustin over at Dustin is Driving on Youtube recorded a great video that covers the 5 things Uber and Lyft don’t tell new drivers, and it should help newer drivers discover the info Uber & Lyft left out of the TV commercials.

What’s going on all my new, current and future rideshare divers out there? Welcome back to the channel. Today’s video, I’m going to keep it 100 with you and tell you the five main things you need to know before you ever even consider becoming an Uber and Lyft driver. Because guess what? Let’s face, those commercials you’ve seen, are just BS and lies.

Update Your Uber Documents

Your Registration is Expiring Soon

This is the text message I kept getting from Uber for the past few weeks.

I didn't really need it. I keep electronic diaries for this sort of stuff and I knew my registration expired on August 6, so I was set up to renew it on August 2.

I knew that Uber can access the Transport and Main Roads site, so I assumed that since they were smart enough to know my rego and CTP were due, they'd be smart enough to know that it had been renewed.

Which it was - on August 2, as planned.

Sorry, You Can't Drive

I often go out around 7:45 am on a Monday, as I'm likely to pick up an airport run. Around $40 for a pleasant 30 mins on the motorway.

But when I tried to this morning, the Uber app wouldn't connect me.

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Three Discussions to Avoid as an Uber Driver

Uber Drivers Should Avoid These Topics

This was originally posted by Jay Cradeur, a contributor to our sister site in the U.S.

While it specifically references America, the issues it raises are probably universal. Let us know what you think in the comments.

Incidentally, I (Phil) once had a similar experience to the one he describes with the woman stroking his hair with her boyfriend sitting beside her.

The only difference is that I shave my head every morning, so that she was actually stroking bare skin. Quite intimate!

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Protect Your Uber Rating

A Good Uber Rating is a Valuable Asset

Uber Rating Display

Your passengers are invited to rate you from 1 star to 5 but are not obligated to do so.

Your Uber rating is the average of your last 500 ratings. It's a valuable asset.

I'm often surprised at the number of passengers who mention my rating when I pick them up. Some have even read the previous passenger comments.

I believe that a good rating makes it more likely that your current passenger will also give you a good rating. So it becomes a self-proliferating thing.

What's the advantage of a good rating?

For one thing, it makes a rider less likely to cancel and more likely to be looking forward to a good experience.

But also there have been hints that the new Uber driver app to be rolled out towards the end of the year will reward drivers with better ratings in some way.

Not with cash, unfortunately, but with something like a higher priority on better trips. We'll just have to wait and see.


How to Get and Keep a Good Rating

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What Would You Do?

Angry Rideshare Car

I had something happen last Sunday that I hadn't come across before. I don't think I handled it properly and wondered what others think. Please leave your opinion in the Comments section below.

First of all, I live in a holiday destination (Noosa) and so weekends are usually busy.

There's a roundabout into Hastings Street, the Noosa Heads main drag. Traffic moves slowly but constantly around it and into Hastings Street. There's nowhere to stop, but as long as your rider is visible and clearly signals you, you can switch your hazards on and pick them up. The drivers behind will wait patiently. And yes, it's different in Sydney and Melbourne.

There's a taxi zone with space for around 5 cabs just before the roundabout.

Now let me say up front I totally sympathise with taxi drivers' objections to Uber drivers using taxi zones. Taxi licences are expensive and have indirectly paid for the construction of that infrastructure. They own it and no one else, but particularly a competitor, has the right to use it.

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I’m an Uber Driver: Who Dinged Me?

Uber Driver: Who Dinged Me?

When I first saw this post from our sister site in the U.S., I thought it would be about someone bending your fender or scratching your door in a car park, but it's not. It's about the passenger who gives you a low Uber rating after you've dropped them off.

Now I don't personally relate to any of the stories in this post. I currently have a 4.96 star rating and defend it jealously. While I like to think my rating is because I'm a really nice guy, I also understand it's partly because I drive in a really nice area. The Queensland Sunshine Coast is populated by really nice people.

But I thought the "Who Dinged Me?" post from therideshareguy.com was pretty funny but nonetheless contained some valuable insights.

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