Category Archives for "Support for Uber Drivers"
While waiting for me to do the next lot of FAQs, here are some ways of using the time spent waiting for your next ride.
We drive mostly to make money: We drive, we earn, we drive, and we earn. But there’s quite a few things that are really golden opportunities that we have because of all that time that we’re spending in the car.
The first hidden opportunity is ongoing education. We spend a lot of time in the car, and with the invention of podcasts, it’s amazing how much new stuff we can learn. Whether you want to learn about pig hunting, you want to learn about how your mind works, about meditation, you want to learn about MMA fighting, you want to learn about peak performance, you want to learn about the Paleo or Keto diet.
If you do 20 rides a day, and in between the rides you have 5 minutes, that’s like 100 extra minutes that you have where you can be listening to podcasts when your passengers aren’t in the car.
As emailed to our client base, this is an apology for my absence from Rideshare Guy Australia.
In that time, there have been a number of emails and comments from you that have been left unanswered.
All of these will now be addressed as FAQs (Frequently Asked Questions) 10 at a time. In some cases, my response will be too late. I'm very, very sorry if that's the case.
In all cases, greetings have been removed for clarity and client names for privacy.
I used the new Uber Driver App for the first time this morning for 5 trips spread over 4 hours, for a total of $112.28.
Overall, I liked it, although as I indicated in the previous post, the differences are more superficial than substantial.
However, I believe that there has been a substantial rewrite of the underlying code.
That should make rolling out new features in the future easier, quicker and more reliable.
Two features that have been in overseas versions of the Uber Driver App for a long time, for example, are provision for tipping (which also requires an update to the Uber Rider App) and showing what your position is in an airport queue. Love to see both of those here soon!
Here are some screenshots of various aspects of the new Uber app, with my brief take on each one.
When you select the Driver App, you see a nice clean interface, with a GO button that you tap to go online.
An improvement on the previous slider.
Although I'm not doing any Uber driving today, I turned the driver app on to check out something else and discovered I'd been updated to the new Uber driver app overnight.
A quick browse through highlighted some obvious differences, though they seemed to me more along the lines of appearance than significant changes or new features.
At a glance, I couldn't find my 4.99 rating, so I'll be very upset if that's disappeared, along with passenger compliments.
I can't imagine that would be so as it would clearly upset everybody.
I'm planning to do some Uber driving tomorrow, so I'll explore the app thoroughly in the real world and report back on it.
The biggest improvement to me would be if navigation worked properly all the time.
Anyone with experience of the new Uber driver app is invited to leave their comments below.
We received this email from a new driver recently and thought others might benefit from the questions and answers.
G’day Phil and Sam,
Thanks for all the helpful hints.
Being a relatively new Uber boy on the block, around 6 weeks on the Sunshine Coast – south end – I have some questions that I am hoping you can answer for me:
Guys, I hope you can help.
Many thanks and much appreciated.
Answering in order.
In respect to Point 2, I should have been a little clearer. When you get a job or a ping, are you the only one the signal goes to? Or does it go to 2 or 3 drivers and the first one to responds gets the job?
Also, in terms of getting a return trip to Noosa from the Sunshine Coast Airport, do you simply wait for the next arrival to see if you get a job – and what are the percentages of getting a job?
You’re the only one getting the ping. If you decline it (or fail to accept it) then it goes to the next closest driver.
I check the airport website for arrivals and factor in the 20-30 minutes between a plane arriving and the passengers collecting their luggage. I really dislike waiting, so I’ll only do so if the plane has already landed. That said, your chances of getting a job are fairly high. From my experience, around 80%. Of course, you don’t know whether they’re heading North or South until you start the ride, so it won’t necessarily be in the direction of home!
And unfortunately you can't use the option to get trips towards a destination (such as home) while you're in the airport queue.
We've published plenty of feedback here from drivers who've suffered from unsatisfactory Uber driver support.
So it's good to be able to report a positive experience.
My own, in this case.
This morning, I picked up one of my favourite fares, from Noosa to the Sunshine Coast airport.
It takes about half an hour. The first half on the very scenic coast road and the second half on a 100 km/hr motorway.
It normally pays around $42. Not bad for an easy half hour drive and I usually pick up a couple of extra rides on the way back.
Except that this time the fare came up as $24.32! In other words, a reduction of 43%. Not acceptable, Uber.
When a reader posts a question or a comment on the site, everyone has the chance to read it and hopefully benefit from it.
Some of our subscribers prefer to email us direct.
Which is fine of course and we always reply but it does mean that no one else gets the benefit.
So this article is a collection of questions and answers from some of those emails, but without the individual subscribers being identified.
Who knows, maybe a question you've been wondering about is answered here!
This is the text message I kept getting from Uber for the past few weeks.
I didn't really need it. I keep electronic diaries for this sort of stuff and I knew my registration expired on August 6, so I was set up to renew it on August 2.
I knew that Uber can access the Transport and Main Roads site, so I assumed that since they were smart enough to know my rego and CTP were due, they'd be smart enough to know that it had been renewed.
Which it was - on August 2, as planned.
I often go out around 7:45 am on a Monday, as I'm likely to pick up an airport run. Around $40 for a pleasant 30 mins on the motorway.
But when I tried to this morning, the Uber app wouldn't connect me.
I've taken the start of this post from our sister site in the U.S. Their post was titled "3 ways to improve the Uber app".
I can't use the post as is for three reasons.
1. They mention things that are standard in the U.S. version of the Uber Partner App that we still don't have here! So already they become ways to improve the Uber Driver App here.
2. There are things they don't mention that I think could be improved, so I'm going to use this platform to request them.
3. They talk about Lyft, Uber's major competitor in the U.S. We really need to either see Lyft here in Australia or see one of the locals like SwyftRyd really take off.
While it’s not an increase in pay, a streamlined app with input from drivers could go a long way to improving the driver experience. Today, RSG contributor Jay Cradeur shares his perspective on Uber app improvements that would improve the driving experience, making it safer and and easier for drivers. Do you agree with these improvements or have suggestions of your own? Let us know in the comments!
Recently I shared improvements I would like to see in the Lyft app. I focused on Lyft first, primarily because I drive for them and am most familiar with the Lyft app. However, in order to give a balanced perspective, I’ve been driving solely for Uber. This actually has been a pretty good thing, with a weekly return of $1,451.86.
I acknowledged the great service I'd received from two local businesses in a previous post Local Businesses Rock! I recently went back to both of them and again received such excellent service that it's worth highlighting.
Again, I recommend Bridgestone Tyres at 132 Eumundi Road, Noosaville and Sunshine Wheel & Mechanical Repairs at 3 Kelly Court, Buderim.
It was a rainy Saturday evening and I was taking my last Uber passengers for the day from Hastings St in Noosa Heads to the Tewantin caravan park. I was looking forward to getting home to dinner and a nice bottle of red. The riders were three young ladies whom coincidentally I'd picked up earlier in the day from Tewantin.
About halfway through the trip, we heard a nasty sound coming from the front of the car. I stopped and discovered an almost flat front driver's side tyre.
Fortunately, there was a service station near by so I stopped to pump the tyre, but no luck. The air was leaving at the same rate it was entering.