Category Archives for "Rider Problems"
Uber passengers who habitually arrive drunk, throw up in the car, leave their trash behind and generally disrespect their drivers and their driver's car may soon get the boot.
The ride-hailing company announced Tuesday that riders with ratings that are “significantly below average” may lose access to the app, part of a rollout of the company’s updated community guidelines, which riders must abide by to continue using the service.
This article first appeared in maximumridesharingprofits.com.
Most passengers who climb into our cars are polite, but what should we do when a passenger gets angry? It’s important to protect ourselves and enforce our own rules, all while giving good customer service.
It's useful to hear how other people deal with this issue, and Dylan over at The RideShare Hub recorded a video that shares his methods for dealing with angry passengers. Take a look, then scroll to the video transcript to read the points he covers.
This was originally posted by Jay Cradeur, a contributor to our sister site in the U.S.
While it specifically references America, the issues it raises are probably universal. Let us know what you think in the comments.
Incidentally, I (Phil) once had a similar experience to the one he describes with the woman stroking his hair with her boyfriend sitting beside her.
The only difference is that I shave my head every morning, so that she was actually stroking bare skin. Quite intimate!
I had something happen last Sunday that I hadn't come across before. I don't think I handled it properly and wondered what others think. Please leave your opinion in the Comments section below.
First of all, I live in a holiday destination (Noosa) and so weekends are usually busy.
There's a roundabout into Hastings Street, the Noosa Heads main drag. Traffic moves slowly but constantly around it and into Hastings Street. There's nowhere to stop, but as long as your rider is visible and clearly signals you, you can switch your hazards on and pick them up. The drivers behind will wait patiently. And yes, it's different in Sydney and Melbourne.
There's a taxi zone with space for around 5 cabs just before the roundabout.
Now let me say up front I totally sympathise with taxi drivers' objections to Uber drivers using taxi zones. Taxi licences are expensive and have indirectly paid for the construction of that infrastructure. They own it and no one else, but particularly a competitor, has the right to use it.
It happens to all of us at one time or another.
A rider calls for an Uber, you accept the ride, head out to the pickup address and then the rider cancels.
You wonder what the heck happened?
Did they press the Uber app and proceed to confirm and then remember they actually meant to send a text to Aunt Bessie?
Did they take a good look at your face on the acceptance confirmation and decide they didn't want to ride with you?
Or was there a genuine unforeseen emergency that was a legitimate reason for cancelling the ride?
Unfortunately, we never get to know.
And from my experience, we rarely get the cancellation fee either, because the rider has a whole 5 MINUTES to cancel without penalty.
This morning, I was in a good position to pick up an airport ride. Two hours before a scheduled flight from Sunshine Coast airport to Melbourne, parked outside the Sofitel resort hotel.
This is really part of the general question of how is the Uber fare calculated. Is it based on the time and distance from the pickup point to the destination entered by the rider or on the actual time taken and distance travelled?
First up, be aware that the rider has been given a fare estimate based on the details entered.
But it's just that - an estimate.
The actual fare will be calculated on the distance actually travelled and the actual time taken.
We've all had the passenger who asks "Can we pick up a friend on the way?" It doesn't matter whether it's on the way, or out of the way, you'll still get paid for it.
In fact, I use it as an opportunity to be Mr Nice Guy and increase the likelihood of a 5 star rating. I always say something like "Absolutely. No problem at all" adding the passenger's name to the end, if I remember it. Which I usually do, because I've memorised the rider's name when I accepted the ride and greeted them by name when I picked them up.
The other thing that can happen is that you reach the destination, perhaps a liquor outlet or a supermarket, and your rider asks you to wait and then take them back home again.
What should you do?
This is the first post in a series about how to use the Uber Rider app. That's right, not the Uber Driver app. We've already covered a lot about the Uber Partner/Driver app, because it's the one you use all the time.
But we find Uber riders frequently ask questions about using the Rider app and it enhances your reputation (which may translate into a 5 star rating) if you can answer accurately and confidently.
There are many things to like about Uber's navigation app.
I'll have a separate post on what I consider to be the ideal setup for music and navigation.
When I first saw this post from our sister site in the U.S., I thought it would be about someone bending your fender or scratching your door in a car park, but it's not. It's about the passenger who gives you a low Uber rating after you've dropped them off.
Now I don't personally relate to any of the stories in this post. I currently have a 4.96 star rating and defend it jealously. While I like to think my rating is because I'm a really nice guy, I also understand it's partly because I drive in a really nice area. The Queensland Sunshine Coast is populated by really nice people.
But I thought the "Who Dinged Me?" post from therideshareguy.com was pretty funny but nonetheless contained some valuable insights.
A few days ago, we posted 5 Things Uber Drivers Wish Uber Riders Knew, totally from our own experience here in Australia. Coincidentally, John Ince, a senior contributor to our sister site in the U.S., created a post that covers some similar (and additional) issues from his own American experience.
We present a slightly amended version here.
If you’ve been driving rideshare long enough, you’re bound to have encountered a few frustrations as a driver. From the distracting, like technological glitches, to the mildly annoying, like some passenger music preferences, we all have a list of frustrations. Today, senior RSG contributor John Ince highlights his biggest frustrations as a driver. Agree with these, or have a list of your own? Let us know in the comments!