Category Archives for "First Uber Drive"
This article first appeared in maximumridesharingprofits.com.
Most passengers who climb into our cars are polite, but what should we do when a passenger gets angry? It’s important to protect ourselves and enforce our own rules, all while giving good customer service.
It's useful to hear how other people deal with this issue, and Dylan over at The RideShare Hub recorded a video that shares his methods for dealing with angry passengers. Take a look, then scroll to the video transcript to read the points he covers.
This is really part of the general question of how is the Uber fare calculated. Is it based on the time and distance from the pickup point to the destination entered by the rider or on the actual time taken and distance travelled?
First up, be aware that the rider has been given a fare estimate based on the details entered.
But it's just that - an estimate.
The actual fare will be calculated on the distance actually travelled and the actual time taken.
We've all had the passenger who asks "Can we pick up a friend on the way?" It doesn't matter whether it's on the way, or out of the way, you'll still get paid for it.
In fact, I use it as an opportunity to be Mr Nice Guy and increase the likelihood of a 5 star rating. I always say something like "Absolutely. No problem at all" adding the passenger's name to the end, if I remember it. Which I usually do, because I've memorised the rider's name when I accepted the ride and greeted them by name when I picked them up.
The other thing that can happen is that you reach the destination, perhaps a liquor outlet or a supermarket, and your rider asks you to wait and then take them back home again.
What should you do?
When I first saw this post from our sister site in the U.S., I thought it would be about someone bending your fender or scratching your door in a car park, but it's not. It's about the passenger who gives you a low Uber rating after you've dropped them off.
Now I don't personally relate to any of the stories in this post. I currently have a 4.96 star rating and defend it jealously. While I like to think my rating is because I'm a really nice guy, I also understand it's partly because I drive in a really nice area. The Queensland Sunshine Coast is populated by really nice people.
But I thought the "Who Dinged Me?" post from therideshareguy.com was pretty funny but nonetheless contained some valuable insights.
Going Online with the Uber Driver App. I was nervous the first time I selected the Uber Driver App on my iPhone and swiped it from Offline to Online.
I’m the sort of person who’s not comfortable going into the unknown. Especially when there’s other people involved. Especially if they are strangers. I like to be thoroughly familiar with what’s going to happen next and to have planned for contingencies in advance.
Unfortunately, none of this was possible with Uber. I’d watched the instructional video for Uber drivers on the Uber website, but it was almost totally devoted to the back end. How to find out what your earnings were, how to check your ratings and so on.
This wasn’t what I needed. I could explore the back end at my leisure, when I wasn’t experiencing the stress of picking up my first rider.
But I had to admit that the few seconds the video devoted to the Uber Driver App’s front end made it look pretty straight forward. The navigation would guide you to the pickup point, you’d see a button to Start Ride and at the end of the trip, another button to Complete Trip.
I signed up for Uber without telling my wife, thinking I’d give it a try “sometime.” Sometime ended up being the same day my account got activated! Turns out that I was in the bad books with my wife that night, so I decided it was a prime opportunity to give driving for Uber a go.
I didn’t know anybody who drove for Uber, so in preparation for the big event, I watched a ton of videos on what has since become our sister site, therideshareguy.com (Thanks Harry!), and read as much as I could before hitting the road.
I went online at 7:25pm and within minutes, I got my first ping. It was a pickup in St Kilda Road, Melbourne. I navigated to them, and tapped out a text to let them know I had arrived. I nervously waited as I watched my passengers approaching. A couple, they hopped in the back and gave me their destination, which was a few kilometres away in Prahran. As we started the drive, they asked how long I’d been driving. I couldn’t lie, I told them they were my first trip and they chuckled, and went on to tell me how much they loved using it and that they’d been using it since its launch in Melbourne. They then proceeded to chat amongst themselves, until we got to their destination. I had made $8.00 exactly, but back then, you had to do the maths yourself since the app showed the total fare instead of earnings. I was stoked! I had driven some random strangers less than 4 kilometres and been paid $8.00! I rang my wife to tell her (after I explained what Uber was and why I had signed up to it). She wasn’t as excited, and thought it was a bad idea, but agreed to indulge me.