Banning Passengers with Low Ratings

Uber Passenger with Low Rating

Uber Will Ban Passengers with Low Ratings

Sick rider in Uber car

Uber passengers who habitually arrive drunk, throw up in the car, leave their trash behind and generally disrespect their drivers and their driver's car may soon get the boot.

The ride-hailing company announced Tuesday that riders with ratings that are “significantly below average” may lose access to the app, part of a rollout of the company’s updated community guidelines, which riders must abide by to continue using the service.


Uber, however, said that bans for bad behavior won’t come as a surprise to offending passengers. Riders will receive several notifications before they lose access to the app, the company said. And they also will have opportunities to improve their rating to remain in good standing. Tips to boost a user’s rating include: “encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit,” Uber said.

“Respect is a two-way street, and so is accountability,” Kate Parker, Uber’s head of safety brand and initiatives, wrote in a blog post Tuesday. “Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

Uber said that errant passengers would be banned for life.

Uber did not disclose what the rating threshold would be for riders who risk being deactivated, saying only that riders who develop a poor rating may be kicked off the app. Uber passengers can see their rating, which appears underneath their name, by opening the main menu while in the app. Just as riders can rate drivers, drivers can rate passengers on a scale of 1 to 5 stars. A passenger’s rating is the average of the ratings they have received from drivers. According to Uber, very few people have a perfect rating of 5.

Things We Wish All Riders Knew

We're in it together

How to find your Uber rating

Your Uber rating is the average calculated by adding your individual trip ratings (from 1 to 5 stars), and then dividing that number by the total number of ratings you've received, up to 500.

To see your rating, you simply need to tap on the menu button, represented by the three lines in the upper left corner of the app.

Underneath your name, you will see your Uber rating as indicated by your number stars.

Tips to get a better rating

1. Location

Time and time again passengers pin their pick-up point in the wrong spot.

Many passengers try and get picked up in bus zones or difficult areas that leave drivers frustrated as they try to locate you.

Take an extra moment to confirm an easy pick-up location. It also helps to use the in-app messaging tool to communicate specific details with the driver. This will go a long way to achieving a good rating.

2. Saying hello

Sounds simple, right? But drivers are finding too many passengers fail to use their manners - like "please" or "thank you".

While some passengers may not want to engage in conversation, using basic manners will create a positive first impression and bump that rating up.

3. Don't be the annoying backseat driver

Everyone has that one friend who does this. "Turn here. You should have gone left. Follow this shortcut."

The Uber driver doesn't want to have to put up with your belief that your sense of direction is superior to that of the GPS on their phone.

Making last-minute alterations is insulting to the driver.

Don't tell the driver to run orange and red lights. Be polite, respectful and patient. Because maybe then you'll turn that two-star rating into a five.

4. Take your rubbish

If you're bringing rubbish into the car, do the right thing and dispose of it yourself.

If you're lucky, the driver may offer to do it for you. But don't be the one who leaves a mess in the driver's car. They're the ones who have to clean it up when they return home.

5. Don't slam doors

Respect the driver's property. Saying thank you and goodbye before gently closing the door will leave a positive final impression.

Slamming the door shut while in a rush can show disrespect towards the driver.

Finish the drive off on the good foot and you'll see your Uber rating get closer and closer to five.


Phil Lancaster

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