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Monthly Archives: May 2018

May 26, 2018

We’re In It Together: Providing An Excellent Driving Experience

We're in it together

Today we have a guest post from Rick S. of Baltimore, MD. Rick has a great attitude toward driving, and he shares his thoughts on making driving a pleasant experience for everyone, including other drivers.

In the article below, Rick shares why rideshare driving is more than just one driver’s individual experience – it’s the sum of all drivers’ experiences. If you’re wondering why you received a bad rating or no tip from a passenger, Rick reminds us that other drivers also play a part in making ridesharing positive for passengers. Rick explains why multiple positive interactions for riders is important, and how providing the best experience you can makes it better for all drivers.

Have you ever thought about how rideshare driving is more than the sum of its parts (aka drivers)? Have you ever considered how other drivers’ interactions with passengers could affect your interactions with passengers? The driving experience is somewhat like selling life insurance (which I did years ago). Here’s an illustration:

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Protect Your Uber Rating

A Good Uber Rating is a Valuable Asset

Uber Rating Display

Your passengers are invited to rate you from 1 star to 5 but are not obligated to do so.

Your Uber rating is the average of your last 500 ratings. It's a valuable asset.

I'm often surprised at the number of passengers who mention my rating when I pick them up. Some have even read the previous passenger comments.

I believe that a good rating makes it more likely that your current passenger will also give you a good rating. So it becomes a self-proliferating thing.

What's the advantage of a good rating?

For one thing, it makes a rider less likely to cancel and more likely to be looking forward to a good experience.

But also there have been hints that the new Uber driver app to be rolled out towards the end of the year will reward drivers with better ratings in some way.

Not with cash, unfortunately, but with something like a higher priority on better trips. We'll just have to wait and see.


How to Get and Keep a Good Rating

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The Uber Driver App: Ways to Improve It

I've taken the start of this post from our sister site in the U.S. Their post was titled "3 ways to improve the Uber app".

I can't use the post as is for three reasons.

1. They mention things that are standard in the U.S. version of the Uber Partner App that we still don't have here! So already they become ways to improve the Uber Driver App here.

2. There are things they don't mention that I think could be improved, so I'm going to use this platform to request them.

3. They talk about Lyft, Uber's major competitor in the U.S. We really need to either see Lyft here in Australia or see one of the locals like SwyftRyd really take off.

What App Improvements Would You Like to See Uber Make?

Improve the Uber Driver/Partner App

While it’s not an increase in pay, a streamlined app with input from drivers could go a long way to improving the driver experience. Today, RSG contributor Jay Cradeur shares his perspective on Uber app improvements that would improve the driving experience, making it safer and and easier for drivers. Do you agree with these improvements or have suggestions of your own? Let us know in the comments!

Recently I shared improvements I would like to see in the Lyft app. I focused on Lyft first, primarily because I drive for them and am most familiar with the Lyft app. However, in order to give a balanced perspective, I’ve been driving solely for Uber. This actually has been a pretty good thing, with a weekly return of $1,451.86.

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